{"id":2113,"date":"2025-02-12T19:32:17","date_gmt":"2025-02-12T19:32:17","guid":{"rendered":"https:\/\/activepraus.com\/?page_id=2113"},"modified":"2025-12-10T19:08:44","modified_gmt":"2025-12-10T19:08:44","slug":"envio-y-devolucion","status":"publish","type":"page","link":"https:\/\/activepraus.com\/en\/envio-y-devolucion\/","title":{"rendered":"ENVIO Y DEVOLUCION"},"content":{"rendered":"
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

POL\u00cdTICA DE ENVIO Y DEVOLUCIONES
Last update: 01\/31\/2025<\/p>\n

Env\u00edo Gratuito<\/h2>\n

Ofrecemos env\u00edo gratuito en pedidos superiores a $1,250 MXN en Mexico. Para pedidos menores, se aplicar\u00e1 una tarifa fija de env\u00edo que ser\u00e1 indicada en el proceso de compra.<\/p>\n

Procesamiento de Pedidos<\/h2>\n

Todos los pedidos se procesan dentro de 24-48 horas h\u00e1biles. Pedidos realizados en fines de semana y d\u00edas festivos ser\u00e1n procesados el siguiente d\u00eda h\u00e1bil.<\/p>\n

Tiempos de Env\u00edo<\/h2>\n

Los tiempos de entrega dependen de la ubicaci\u00f3n del cliente y se especificar\u00e1n en la p\u00e1gina de pago. Los clientes podr\u00e1n seleccionar opciones de env\u00edo m\u00e1s r\u00e1pidas con un costo adicional.<\/p>\n

Seguimiento del Pedido<\/h2>\n

Se enviar\u00e1 un n\u00famero de rastreo por correo electr\u00f3nico una vez que el pedido haya sido despachado.<\/p>\n

<\/p>\n

Condiciones Generales:<\/h2>\n

<\/p>\n

Si no est\u00e1s satisfecho con tu compra, ofrecemos devoluciones dentro de los 30 d\u00edas siguientes a la recepci\u00f3n del pedido, sujeto a las siguientes condiciones:
Fundamento Legal<\/strong>: Esta pol\u00edtica se basa en la Ley Federal de Protecci\u00f3n al Consumidor<\/strong> y el C\u00f3digo de Comercio de M\u00e9xico<\/strong>.<\/p>\n

<\/p>\n

    \n
  • \n
      \n
    • \n
        <\/ul>\n<\/li>\n<\/ul>\n
          \n
        • Art\u00edculos aplicables: Art. 92 de la LFPC y Art. 76 BIS del C\u00f3digo de Comercio.<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

          <\/p>\n

          <\/p>\n

          Requisitos para una Devoluci\u00f3n:<\/h2>\n

          <\/p>\n

            \n
          • \n
              \n
            • \n
                <\/ul>\n<\/li>\n<\/ul>\n
                  \n
                • El producto debe estar en su embalaje original y en condiciones de venta.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                  <\/p>\n

                    \n
                  • \n
                      \n
                    • No aceptamos devoluciones de productos personalizados, perecederos o en
                      liquidaci\u00f3n.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                      <\/p>\n

                        \n
                      • \n
                          \n
                        • Para iniciar una devoluci\u00f3n, el cliente debe enviar un correo a
                          contacto@activepraus.com <\/strong>con el n\u00famero de pedido y la raz\u00f3n de la devoluci\u00f3n.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                          <\/p>\n

                            \n
                          • \n
                              \n
                            • Se proporcionar\u00e1 una etiqueta de devoluci\u00f3n prepagada y se deducir\u00e1 un cargo
                              por manejo del monto reembolsado.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                              <\/p>\n

                              <\/p>\n

                              Proceso de Reembolso:<\/h2>\n

                              <\/p>\n

                                \n
                              • \n
                                  \n
                                • \n
                                    <\/ul>\n<\/li>\n<\/ul>\n
                                      \n
                                    • Una vez recibido el producto y aprobada la devoluci\u00f3n, el reembolso se
                                      procesar\u00e1 en un plazo de 7 d\u00edas h\u00e1biles.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                                      <\/p>\n

                                        \n
                                      • \n
                                          \n
                                        • El reembolso se realizar\u00e1 en el mismo m\u00e9todo de pago utilizado para la compra
                                          original dentro de 7 d\u00edas h\u00e1biles despu\u00e9s de recibir el producto devuelto.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                                          <\/p>\n

                                          <\/p>\n

                                          <\/p>\n

                                          <\/p>\n

                                          Necesitas ayuda?<\/h2>\n

                                          <\/p>\n

                                          Si tienes dudas, cont\u00e1ctanos en contacto@activepraus.com<\/p>\n

                                          <\/p>\n

                                          <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                                          POL\u00cdTICA DE ENVIO Y DEVOLUCIONES\u00daltima actualizaci\u00f3n: 31\/01\/2025 Env\u00edo Gratuito Ofrecemos env\u00edo gratuito en pedidos superiores a $1,250 MXN en Mexico. Para pedidos menores, se aplicar\u00e1 una tarifa fija de env\u00edo que ser\u00e1 indicada en el proceso de compra. Procesamiento de Pedidos Todos los pedidos se procesan dentro de 24-48 horas h\u00e1biles. Pedidos realizados en fines […]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_joinchat":[],"footnotes":""},"class_list":["post-2113","page","type-page","status-publish","hentry"],"yoast_head":"\nENVIO Y DEVOLUCION - ACTIVE PRAUS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/activepraus.com\/en\/envio-y-devolucion\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ENVIO Y DEVOLUCION - ACTIVE PRAUS\" \/>\n<meta property=\"og:description\" content=\"POL\u00cdTICA DE ENVIO Y DEVOLUCIONES\u00daltima actualizaci\u00f3n: 31\/01\/2025 Env\u00edo Gratuito Ofrecemos env\u00edo gratuito en pedidos superiores a $1,250 MXN en Mexico. Para pedidos menores, se aplicar\u00e1 una tarifa fija de env\u00edo que ser\u00e1 indicada en el proceso de compra. Procesamiento de Pedidos Todos los pedidos se procesan dentro de 24-48 horas h\u00e1biles. Pedidos realizados en fines […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/activepraus.com\/en\/envio-y-devolucion\/\" \/>\n<meta property=\"og:site_name\" content=\"ACTIVE PRAUS\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-10T19:08:44+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/activepraus.com\\\/envio-y-devolucion\\\/\",\"url\":\"https:\\\/\\\/activepraus.com\\\/envio-y-devolucion\\\/\",\"name\":\"ENVIO Y DEVOLUCION - ACTIVE PRAUS\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/activepraus.com\\\/en\\\/#website\"},\"datePublished\":\"2025-02-12T19:32:17+00:00\",\"dateModified\":\"2025-12-10T19:08:44+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/activepraus.com\\\/envio-y-devolucion\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/activepraus.com\\\/envio-y-devolucion\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/activepraus.com\\\/envio-y-devolucion\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/activepraus.com\\\/es\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"ENVIO Y DEVOLUCION\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/activepraus.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/activepraus.com\\\/en\\\/\",\"name\":\"ACTIVE PRAUS\",\"description\":\"ACTIVE PRAUS - LINEA DE ROPA DEPORTIVA\",\"publisher\":{\"@id\":\"https:\\\/\\\/activepraus.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/activepraus.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/activepraus.com\\\/en\\\/#organization\",\"name\":\"ACTIVE PRAUS\",\"url\":\"https:\\\/\\\/activepraus.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/activepraus.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/activepraus.com\\\/wp-content\\\/uploads\\\/2022\\\/06\\\/cropped-AP_Logo_1.png\",\"contentUrl\":\"https:\\\/\\\/activepraus.com\\\/wp-content\\\/uploads\\\/2022\\\/06\\\/cropped-AP_Logo_1.png\",\"width\":761,\"height\":139,\"caption\":\"ACTIVE PRAUS\"},\"image\":{\"@id\":\"https:\\\/\\\/activepraus.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"ENVIO Y DEVOLUCION - ACTIVE PRAUS","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/activepraus.com\/en\/envio-y-devolucion\/","og_locale":"en_US","og_type":"article","og_title":"ENVIO Y DEVOLUCION - ACTIVE PRAUS","og_description":"POL\u00cdTICA DE ENVIO Y DEVOLUCIONES\u00daltima actualizaci\u00f3n: 31\/01\/2025 Env\u00edo Gratuito Ofrecemos env\u00edo gratuito en pedidos superiores a $1,250 MXN en Mexico. Para pedidos menores, se aplicar\u00e1 una tarifa fija de env\u00edo que ser\u00e1 indicada en el proceso de compra. Procesamiento de Pedidos Todos los pedidos se procesan dentro de 24-48 horas h\u00e1biles. Pedidos realizados en fines […]","og_url":"https:\/\/activepraus.com\/en\/envio-y-devolucion\/","og_site_name":"ACTIVE PRAUS","article_modified_time":"2025-12-10T19:08:44+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/activepraus.com\/envio-y-devolucion\/","url":"https:\/\/activepraus.com\/envio-y-devolucion\/","name":"ENVIO Y DEVOLUCION - ACTIVE PRAUS","isPartOf":{"@id":"https:\/\/activepraus.com\/en\/#website"},"datePublished":"2025-02-12T19:32:17+00:00","dateModified":"2025-12-10T19:08:44+00:00","breadcrumb":{"@id":"https:\/\/activepraus.com\/envio-y-devolucion\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/activepraus.com\/envio-y-devolucion\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/activepraus.com\/envio-y-devolucion\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/activepraus.com\/es\/"},{"@type":"ListItem","position":2,"name":"ENVIO Y DEVOLUCION"}]},{"@type":"WebSite","@id":"https:\/\/activepraus.com\/en\/#website","url":"https:\/\/activepraus.com\/en\/","name":"ACTIVE PRAUS","description":"ACTIVE PRAUS - LINEA DE ROPA DEPORTIVA","publisher":{"@id":"https:\/\/activepraus.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/activepraus.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/activepraus.com\/en\/#organization","name":"ACTIVE PRAUS","url":"https:\/\/activepraus.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/activepraus.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/activepraus.com\/wp-content\/uploads\/2022\/06\/cropped-AP_Logo_1.png","contentUrl":"https:\/\/activepraus.com\/wp-content\/uploads\/2022\/06\/cropped-AP_Logo_1.png","width":761,"height":139,"caption":"ACTIVE PRAUS"},"image":{"@id":"https:\/\/activepraus.com\/en\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/activepraus.com\/en\/wp-json\/wp\/v2\/pages\/2113","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/activepraus.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/activepraus.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/activepraus.com\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/activepraus.com\/en\/wp-json\/wp\/v2\/comments?post=2113"}],"version-history":[{"count":7,"href":"https:\/\/activepraus.com\/en\/wp-json\/wp\/v2\/pages\/2113\/revisions"}],"predecessor-version":[{"id":3515,"href":"https:\/\/activepraus.com\/en\/wp-json\/wp\/v2\/pages\/2113\/revisions\/3515"}],"wp:attachment":[{"href":"https:\/\/activepraus.com\/en\/wp-json\/wp\/v2\/media?parent=2113"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}